Terms & Conditions of Delivery

Equithink – Terms & Conditions of Delivery

Last updated: 01-01-2024

These Terms & Conditions apply to all orders placed through the Equithink webshop (https://equithink.nl). By placing an order, you agree to these terms.

1. Shipping & Delivery

1.1 Processing time

If the ordered product is in stock, we ship within 2–3 working days.
If an item is not in stock, we will provide an estimated dispatch date. This is an estimate only, as we depend on our suppliers.

1.2 Delivery time

Delivery times differ per country and postal service. The delivery estimates listed on our website are indicative only and cannot be guaranteed, especially during busy periods such as holidays or customs delays.

1.3 Shipping costs

Shipping costs are calculated automatically in the checkout once you enter your address.

1.4 VAT & international orders

  • Within the EU: VAT is automatically adjusted to the VAT rate of your country.

  • Outside the EU: orders are shipped without VAT (export price).

Your country may charge import duties, handling fees or local taxes upon arrival. These costs are not included in your order total and must be paid directly to the carrier or customs office.

1.5 Worldwide shipping

We ship to several countries. If your country is not available in the checkout, please contact us at mail@equithink.nl — if possible, we will add your region.

2. Packaging

We pack our puzzles securely using strong protective materials.
Where possible, we use reused or recycled packaging to reduce waste.
Your order is always packed carefully and safely for transport.

3. Returns

3.1 Right of return

You may return your order within 14 days of receiving it, provided the item is complete, unused, undamaged and properly packaged.

3.2 How to start a return

Email mail@equithink.nl within 14 days, let us know what you wish to return, and we will guide you through the steps.

3.3 Return shipping costs

Return shipping costs are paid by the customer unless the product is faulty or incorrectly delivered.

3.4 Refund of original shipping costs

If you return a product because you changed your mind, the original shipping costs are not refunded.
Our puzzles are large, handmade and heavy. As a small company with a big mission, we cannot absorb these costs the way large online retailers do.

3.5 Refund process

Once we receive and inspect the returned item, we will refund the purchase price (minus original shipping costs).
The customer remains responsible for the return shipment until the item has arrived with us.

4. Faulty or Incorrect Products

If you receive a faulty, damaged or incorrect product, contact us at mail@equithink.nl as soon as possible with photos and your order number.
In such cases, we cover all shipping costs (return + replacement).

5. Order Changes & Address Corrections

If your order has not been dispatched yet, you may request a change to your shipping address or order details by emailing mail@equithink.nl.
After dispatch, no changes can be made.

6. Liability

Equithink is not responsible for delays caused by:

  • customs processing

  • postal or courier services

  • incorrect or incomplete addresses

  • extreme weather, strikes or international disruptions

Equithink is responsible only for shipping the order to the address provided by the customer.

7. Product Use & Safety

Equithink puzzles are designed for equine enrichment.
The customer is responsible for:

  • safe installation

  • appropriate supervision

  • safe stable conditions

  • correct use of the product

Equithink is not liable for damage resulting from improper use or incorrect mounting.

8. Privacy

Customer data is handled according to our Privacy Policy and used only for order processing, communication and legal compliance.

9. Applicable Law & Jurisdiction

(Belangrijkste deel voor bescherming tegen US claims)

These Terms & Conditions are governed exclusively by Dutch law.

By placing an order, the customer agrees that:

  • all agreements and disputes fall under Dutch jurisdiction,

  • no foreign laws or jurisdictions apply, including those of the United States, the United Kingdom, Canada, Australia or any other non-EU country,

  • customers remain protected by the mandatory consumer protection rights of their own country (if applicable), but no additional foreign consumer laws apply.

This clause ensures that all legal matters are handled under Dutch law and within the Netherlands.