In the checkout, simply enter your address and the system will automatically show:

• whether we ship to your location

• the correct shipping cost

• and the correct price for your country

By default, our webshop displays prices including Dutch VAT.
When you enter your address:

• Within the EU: the VAT will automatically adjust to the VAT rate of your own country

• Outside the EU: prices will automatically update to VAT-free export prices
  (please be aware that your country may charge import duties or local VAT upon arrival)

If your country is not yet available in the checkout, feel free to send us an email at mail@equithink.nl — if possible, we will gladly add it.

We ship to several countries and are continuously expanding our shipping options.
Enter your address at checkout to see whether we already ship to your location.
If your country is not yet available, feel free to email us at mail@equithink.nl — if possible, we will gladly add it.

On the product pages you will first see prices including Dutch VAT (as required for EU customers).

When you enter your address during checkout, the system automatically:

• calculates the correct shipping costs for your location

• shows the correct price for your country in your basket

More specifically:

• Within the EU: the VAT will automatically adjust to the VAT rate of your own country

• Outside the EU: prices will automatically update to VAT-free export prices

Please be aware that your country may still charge import duties or local VAT when the parcel arrives. These fees are settled directly with the carrier and are not included in your order total.

If your country is not yet available in the checkout, feel free to email us at mail@equithink.nl — if possible, we will gladly add it.

If your chosen product is in stock, we ship your order within 2–3 working days.
How long the post actually takes depends on the shipping destination.

Below is an estimate of delivery times for some common countries. Actual delivery times may vary — especially during busy periods or holidays.

📦 Estimated delivery times (working days)

* These are estimates. Delivery can take longer, especially during busy periods (holidays, high demand) or due to customs / import delays in non-EU countries.

 

⚠️ Note / Disclaimer

These delivery times are only estimates. We cannot guarantee them — delays may occur due to customs clearance, holiday peaks, remote destinations, or postal service conditions.

If an item is not in stock, or if delivery to your country is not yet supported, please email us at mail@equithink.nl for an estimated timeframe or to request adding your country to our shipping options.

No. Return shipping costs are paid by the customer, and the original shipping costs are not refunded when you return a product because you changed your mind.

Our puzzles are large, handmade and quite heavy, so shipping them is simply expensive. As a small company with a big mission, we can’t absorb these costs the way large online retailers do. We prefer to keep our prices honest and transparent, and invest our resources into creating strong, safe puzzles and developing new enrichment options for horses.

1. Please inform us by email that you wish to return your order (or part of it).
   Send an email to mail@equithink.nl.
2. Send the product back to us complete, unused, undamaged and properly packed.
   Until we have received the product, it remains your responsibility, so please take this into account when choosing the shipping method.
3. As soon as the product has arrived and has been checked, we will refund your purchase amount.

If your order has not been shipped yet, we can still change the shipping address for you.
Please email us as soon as possible at mail@equithink.nl with your order number and the correct address.
Once the parcel has been dispatched, we can no longer modify the destination.

If you’ve received the wrong item or something isn’t working as it should, please send us an email as soon as you notice the issue. We’ll help you sort it out:
📧 mail@equithink.nl